Shipping policy
All orders are processed within 24 Hours (excluding Sunday and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We offer international shipping to the following countries:
- The Unites of America
- The United Kingdom
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at businessadmin@techachi.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All products that are new with the retail packing never opened can be returned to Techachi within 15 days. All products that are either certified/open box/used can also be returned within 90 days with all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
In the event that your order arrives damaged in any way, please email us as soon as possible at businessadmin@techachi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at businessadmin@techachi.com.